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Open a listing you love and choose Buy this piece to add it to your bag. Your bag holds pieces from one seller at a time. Read the size, measurements, condition and seller notes first, and ask the seller if anything is unclear. Before you pay, checkout shows the item price, delivery fee, any service fee and the total.
Buyer checkout, returns & delivery policy · PDF ↗Returns are for problems with the piece: wrong, damaged or not as described. Change of mind, fit or colour preference are generally not grounds for a return, unless the law gives you that right. If you are unsure about fit, ask the seller for measurements before you buy.
Buyer checkout, returns & delivery policy · PDF ↗Choose your dates on the piece’s page. A rental lasts 3 to 14 days (a seller may ask for a longer minimum) and starts at least 4 days and up to 90 days ahead. You pay the daily price for each day, the courier both ways and any deposit, all shown before you pay.
Rental guideYou pay the rental fee and both courier trips when you book. If the piece ships within the next week, the deposit is paid then too. Booked further ahead, the deposit is charged to your saved card 7 days before the seller ships, and we email you 2 days before that charge.
Rental guideA lister can ask for a refundable deposit of up to R5,000. Sharara’s payment partner holds it, not the lister. If the lister raises no claim within 48 hours of the piece coming back, you get the whole deposit back.
Rental guideYes, until the piece has been sent. Cancel 14 days or more before the start for a full refund. From 7 to 13 days before, 50% of the rental fee is kept; under 7 days, 75%. Your deposit and both courier trips are always refunded. Once the piece has been sent, the rental can’t be cancelled.
Rental guideWe book the return courier for your end date. Pack it with everything it came with and hand it over by the end of the next day. Don’t wash, alter or repair it; if something happens to it, tell Sharara support.
Rental guideCreate an account, switch to selling and add a listing with clear photos, a description and a price. Once it is published, buyers can find it. Sharara charges a 15% commission when it sells.
Seller marketplace agreement · PDF ↗The price of the piece less Sharara’s 15% commission. The delivery fee pays the courier and is not part of your earnings. If you choose immediate payouts, a small withdrawal fee is taken from each one.
Seller marketplace agreement · PDF ↗Pieces travel by courier from the seller to you. You choose a delivery option at checkout and see the exact fee once you have added your address. Delivery times are estimates, so make sure your address and contact details are right.
Buyer checkout, returns & delivery policy · PDF ↗Check it as soon as it arrives. If it did not arrive, is the wrong item, is damaged or materially different from the listing, or may not be genuine, report it to Sharara within 48 hours of delivery with clear photos. Keep it unworn while we look into it.
Buyer checkout, returns & delivery policy · PDF ↗If a return is approved, you send the piece back the way we tell you, by the deadline we give. The refund follows once it has been received and checked, or sooner if Sharara decides so. Where the seller is at fault, the seller may bear the return costs.
Buyer checkout, returns & delivery policy · PDF ↗You pay through Sharara’s payment partner, not to the seller directly. The seller is paid after delivery or acceptance, and Sharara can hold or reverse that payout while a problem, refund or dispute is looked into.
Terms & conditions · PDF ↗The payment options open to you are shown at checkout. Payments, refunds and card checks are processed by Sharara’s payment partner. An order is not confirmed until the payment is authorised.
Buyer checkout, returns & delivery policy · PDF ↗Please don’t. Deals made outside Sharara are not covered by Sharara Buyer Protection or the dispute process, and sharing phone numbers, email addresses or banking details in messages is not allowed.
Terms & conditions · PDF ↗We handle it under our POPIA Privacy Policy. To ask for access to, correction of or deletion of your information, email support@sharara.co.za.
Privacy policy · PDF ↗Visit your profile to update your details. Our legal and policy documents are linked from the footer of every page and from the Legal & policies page.
Privacy policy · PDF ↗Use the contact form or email support@sharara.co.za. For a question about a specific piece, use Ask the seller on its listing.
Contact ShararaSharara is operated by K2026480232 (South Africa) (Pty) Ltd, registration number 2026/480232/07, 6 Lynford Place, Durban, 4051. Send complaints, legal notices and support questions to support@sharara.co.za, with your order number if you have one.
Terms & conditions · PDF ↗